Hartford’s # 1 for Customer Satisfaction: JD Power 2021 Study


The Hartford Ranked # 1 for Customer Satisfaction with Auto Insurance Claims Experience in JD Power 2021 US Auto Claims Satisfaction StudySM. The study measures performance throughout the loss experience, from the first notice of loss to repair and delivery of a vehicle or the settlement of a total loss.

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The Hartford ranked # 1 for customer satisfaction with auto insurance claims experience in the 2021 JD Power U.S. Auto Claims Satisfaction (SM) Study (Graphic: Business Wire)

“It is an honor to be recognized by JD Power for our best practices in claims,” said Mary Nasenbenny, claims manager at The Hartford. “We are relentlessly focused on the customer experience and this achievement is a testament to the superior service our teammates provide every day to help our customers prevail when the unexpected happens. “

The Hartford achieved an overall satisfaction rating of 905 out of 1,000, 25 points above the industry average. In addition to having obtained the highest score overall, the company ranked first in three of the six factors in the study – first notice of loss, claims handling and settlement.

The 2021 US Auto Claims Study was based on responses from 7,345 consumers who settled a claim in the past six months before responding to the survey. The study, which was conducted from November 2020 to September 2021, measures customer experiences with their auto claims in the areas of claims servicing, valuation process, first notice of loss, rental experience. , the repair process and the settlement.

As the fifth largest direct writer of personal automotive and home products1, The Harford is a recognized leader in the 50+ market with long-standing expertise. To better serve the mature market, the company’s Center for Mature Market Excellence is comprised of gerontologists who apply their knowledge of aging to the company’s products and services, as well as public education programs on safety, health and safety. mobility and independence.

About JD Power

JD Power is a global leader in consumer information, advisory services, data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has for more than 50 years provided incisive industrial intelligence on customer interactions with brands and products. The world’s largest companies in major industries trust JD Power to guide their customer-centric strategies.

JD Power has offices in North America, Europe and Asia-Pacific. To learn more about the company’s commercial offerings, visit JDPower.com/business. The JD Power Auto Purchase Tool is available at JDPower.com.

About the Hartford

The Hartford is a leader in property and casualty insurance, group insurance and mutual funds. With over 200 years of expertise, The Hartford is widely recognized for excellence in service, sustainability practices, trust and integrity. More information on the company and its financial performance is available at https://www.thehartford.com. Follow us on Twitter at @TheHartford_PR.

The Hartford Financial Services Group, Inc. (NYSE: HIG) operates through its subsidiaries under the brand The Hartford, and is headquartered in Hartford, Connecticut. For more details, please read Hartford Legal Notice.

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Certain of the statements contained in this press release may be considered as forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. We caution investors that these forward-looking statements are not guarantees of future performance and that actual results may differ materially. Investors should take into account the significant risks and uncertainties which may cause actual results to differ. These significant risks and uncertainties include those discussed in our 2020 Annual Report on Form 10-K, subsequent quarterly reports on Forms 10-Q, and other documents we file with the Securities and Exchange Commission. We assume no obligation to update this version, which applies as of the date of publication.

From time to time, The Hartford may use its website and / or social media, such as Twitter and Facebook, to disseminate important company information. Financial and other important information about The Hartford is regularly accessible and published on our website at https://ir.thehartford.com, Twitter account on www.twitter.com/TheHartford_PR and Facebook at https://facebook.com/thehartford. Additionally, you may automatically receive email alerts and other information about The Hartford when you register your email address by visiting the “Email Alerts” section at https://ir.thehartford.com.

1 This ranking is based on The Hartford’s analysis of industry data sources, carrier SEC records, and other publicly available financial and investor information.



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